SpeedEx standard terms:
Our standard terms and conditions for all of our services that is carried out by
SpeedEx International ApS
True Møllevej 5
8381 Tilst
CVR 33508093
As long it is not deviated by other agreements. Standard terms applicable as first priority and second NSAB2000.
The assignment:
Speedex International ApS assignment includes the transport of goods and is defined in cooperation with the customer for the individual tasks.
Instructions:
As a general rule, SpeedEx International ApS acts on the basis of and in accordance with the customer's instructions. We are entitled to refuse to comply with an instruction if this would violate legislation or other rules. We are entitled to deviate from these instructions in case of collective transport etc. where the common good of several transport buyers is a consideration, as prices are always based on any return transports and combined transports en route. We are at any time entitled to change the carrier or mode of transport along the way, unless otherwise specifically agreed.
Communication:
SpeedEx International ApS is not responsible for order changes and the like of e.g. new order e-mails sent outside normal office hours, with essential instructions without being confirmed by SpeedEx International ApS via e-mail (and in practice further confirmed in advance by telephone). SpeedEx International ApS does not guarantee that confidentiality can be maintained by external communication, e.g. via e-mails and SMS.
Confidentiality:
SpeedEx International ApS acts with confidentiality in relation to the information we receive. This obligation also applies after the end of the assignment. The obligation of confidentiality applies with respect to rules which impose a duty of disclosure on SpeedEx International ApS in relation to public authorities, including "money laundering rules", "crimes against aviation security", "smuggling" etc. However, our confidentiality has the following exceptions. We are entitled to search for transport options with other carriers, travel agencies etc. and pass on to them the necessary information in relation to obtaining transport offers with solutions and prices for the individual tasks. SpeedEx International ApS is not responsible for the consequences of passing on this information.
Credit information:
SpeedEx International ApS is entitled to investigate customers' creditworthiness.
Fee
SpeedEx International ApS fees/prices are determined on the basis of offers or fixed agreements. SpeedEx International ApS is entitled to change prices at any time without prior notice. Unless otherwise agreed, the offer includes only payment for the individual transport service, i.e. transport excl. VAT and taxes, customs, loading time, unloading time, waiting time both at sender and recipient or at customs authorities etc. Prices are subject to VAT, unless special exceptions apply in accordance with current legislation. Payment terms are basically always cash for private customers and companies rated in the same category. Default interest is calculated in accordance with the provisions of the Interest Act. In addition to the stated transport price, an invoice fee is normally added according to the currently applicable rate of DKK 39.00 - 100.00 excl. VAT.
Coverage of costs:
SpeedEx International ApS is not obliged to make payments on behalf of the customer. Costs incurred are debited to the customer, including extra vain and additional collections and deliveries, packaging, volume excesses, weight excesses, customs duties and taxes, loading time, unloading time, waiting time, etc. Similar unforeseen costs that may arise.
Duration of assignment:
SpeedEx International ApS is entitled to terminate the assignment at any time. SpeedEx International ApS is entitled to a fee and cost reimbursement for the time until the assignment is terminated.
Complaints and rights of withdrawal:
The customer does not have the right to cancel our services, as the nature of these means that our services are planned and initiated when these are booked. Regarding the right to complain about delays or transport damage, we refer to the Nordic Freight Forwarders Association's general regulations NSAB2000. That is in the event of visible deterioration or damage to the goods, the recipient must make a complaint immediately upon receipt and add this to the consignment note. If a complaint is made later than 7 days from the receipt of the goods, it is the responsibility of the person making the complaint to prove that the damage or deterioration occurred before the receipt of the goods. If the person making the complaint cannot prove this, the goods are deemed to have been delivered without damage or deterioration. Delays of less than 30 days are not entitled to refusal or compensation.
Limitation of liability:
SpeedEx International ApS is liable in accordance with NSAB2000, however with the following exceptions. SpeedEx International ApS is a transport company that primarily serves businesses and to a certain extent also undertakes tasks for private customers. However, we have no cover in our services for private shipments unless insurance is taken out. Moving goods and goods that can be described as such for both private and corporate customers. Fragile and/or unpackaged goods. Wine, spirits, cigarettes, paintings, money and securities.
Compensation cannot exceed
A) In case of delay, the agreed remuneration for the task.
B) In case of loss, deterioration or damage of goods SDR 8.33 per kg gross weight of the part of the goods that is lost, deteriorated or damaged.
However, compensation is not provided in the event that goods are not packaged or in the event of defective packaging. Compensation is not provided in the event of incorrectly and partially incorrectly stated pick-up and delivery address, pick-up and delivery time as well as other incomplete information that can be used as a basis for delay.
Pallets & packing:
Packing and packaging are the responsibility of the customer. All pallets are designated as part of the packaging. SpeedEx International ApS is not responsible for any intermediate pallets. Packaging is to be regarded as part of the goods and is not returned or disposed of unless an agreement has been made to this effect.